Frequently Asked Questions

Orders are typically processed within 1–2 business days. Standard parcel items usually arrive within 3–8 business days; large freight items (riding mowers, zero-turns, greenhouses, pergolas) typically take 5–12 business days. Full details are in our Shipping Policy.

Yes — free shipping is available for qualifying orders within the United States. Eligibility and any applicable shipping charge are always shown at checkout before you pay.

We currently ship within the United States only. We do not offer international shipping at this time. Any delivery restrictions for oversized freight items are shown at checkout.

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing on the next business day.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking to become active. You can also check your Order Status anytime from your account.

Contact us immediately at Contact@mowiva.com or +1 (970) 303-9964. If your order has not yet shipped, we will do our best to update the address. Once the order has shipped, we may not be able to make changes.

Yes — orders can be canceled free of charge before they are processed and shipped. Once shipped, an order cannot be canceled, but it may be returned after delivery. See our Order Cancellation Policy for details.

If your package is lost or arrives damaged, contact us within 7 days of delivery with your order number, tracking information, and photos of any damage. We will work with the carrier to resolve the issue quickly. See our Shipping Policy and Refund & Returns Policy.

We accept all major payment methods available at checkout, including major credit and debit cards, as well as other secure payment options displayed during checkout. See our Billing Terms & Conditions.

Yes. Payments are processed through encrypted connections by trusted payment providers, and we never store your full card details. Learn more in our Billing Policy and Privacy Policy.

Our support team is available Monday – Friday, 9:00 AM – 5:00 PM (MT). We aim to respond to all inquiries within 24 business hours.

If you receive an incorrect item, contact us within 7 days of delivery with your order number and photos of the item received. We will arrange the appropriate resolution at no cost to you — see our Refund & Returns Policy.

Yes — eligible items may be returned within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Review our Refund & Returns Policy for complete eligibility details and instructions.

After placing your order, you will receive an order confirmation email. If you don't see it within a few minutes, please check your spam or junk folder — or contact our support team and we will confirm your order.