Refund & Returns Policy

Eligible items may be returned within 30 days of delivery. To qualify for a return:

• The item must be unused, in its original condition, and free of fuel, oil, grass, or signs of use.
• The item must include the original packaging, manuals, and all included parts and accessories.
• Proof of purchase (order number or order confirmation email) is required.
• Items that have been assembled, fueled, or operated may not be eligible for a standard return; contact us and we will review your situation case by case.

• Contact our support team at Contact@mowiva.com or +1 (970) 303-9964 with your order number and the reason for your return.
• Our team will confirm eligibility and provide return instructions, including the correct return address.
• Please do not send items back without contacting us first — unauthorized returns may not be accepted.
• Returned items must be shipped using a trackable method and packaged securely to prevent transit damage.

• Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
• Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
• Where applicable, return shipping costs and any inspection findings will be communicated clearly before the refund is finalized.

If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange the appropriate resolution — replacement, repair, or refund — at no additional cost to you. See also our Warranty & Replacement Policy.

Orders may be canceled free of charge before they are processed and shipped. Once an order has shipped, it can no longer be canceled, but it may be returned after delivery under this policy. Full details are in our Order Cancellation Policy.

If you have not received an approved refund after 10 business days, first check your bank account and then contact your card issuer — posting times vary. If the refund still has not arrived, contact us and we will investigate right away.