Warranty & Replacement Policy

• Every refrigerant cylinder sold by MOWIVA is guaranteed to arrive factory sealed, undamaged, correctly labeled, and containing the full listed net weight.
• Coverage applies to eligible items with a valid proof of purchase from MOWIVA.
• Coverage begins on the date your item is delivered.

• If your item arrives defective or develops a covered fault, we will help arrange a replacement, repair, or refund as appropriate.
• If an identical replacement is no longer available, we will offer a product of equal value or a refund.
• Where repair or replacement is not feasible, an appropriate resolution will be provided within a reasonable time.

• Cylinders that have been opened, partially used, refilled, or transferred to another container.
• Damage caused by misuse, dropping, overheating, or improper storage after delivery.
• Charging, recovery, or installation performed by an uncertified person, or use in a system the refrigerant is not rated for.
• System performance issues that are not caused by the refrigerant itself.

To request warranty or replacement support, contact us with:

• Your order number
• Your full name
• A clear description of the issue
• Photos or videos showing the problem, if applicable
• Proof of purchase or order confirmation

Our support team will review your request, coordinate with the supplier where needed, and provide the next steps. Damaged-on-arrival items are handled under our Refund & Returns Policy.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws. For eligible warranty items, you are entitled to the appropriate remedy — refund, repair, or replacement — as required by law.